Customer Service Advisor Salary 2026/27: What You Take Home
ONS codes a customer service advisor to SOC 2020 unit group 7219, customer service occupations n.e.c., whose full-time median was £27,848 in ASHE 2025, with the middle half between £24,583 and £33,076. Advisors in a call or contact centre are coded separately to 7211, median £27,035. The median sits inside the 20% basic-rate tax band.
Typical pay & take-home
- Median gross
- £27,848
- ASHE 2025, 25th to 75th percentile
- £24,583–£33,076
- Take-home at median
- £23,570 England, no pension applied — use the salary calculator for your scheme.
At the median for this profession, you earn 29% below the UK full-time median (£39,039), placing you between the 10th percentile (£23,990) and the 25th percentile (£29,262) of UK full-time earnings.
What influences customer service advisor pay
The ONS ASHE 2025 full-time median for customer service occupations n.e.c. was £27,848 (provisional, Table 14.7a annual gross pay, SOC 2020 code 7219), with the 10th percentile at £21,733, the middle half between £24,583 and £33,076 and the 90th percentile at £41,127. For call and contact centre occupations (7211) the median was £27,035 and the middle half £24,282 to £32,536. ONS does not split either group by sector.
ASHE annual pay includes the commission, bonus and shift pay employees actually received, so those are already inside the figures above. How much of a particular job is basic and how much is variable is set by the employer.
A customer service advisor on the median is a basic-rate taxpayer: after the £12,570 personal allowance, pay is taxed at 20% Income Tax plus 8% Class 1 NI up to £50,270. From 1 April 2026 the National Living Wage is £12.71 an hour for workers aged 21 and over, about £24,785 a year on a 37.5-hour week. Commission and bonus are taxed at the same marginal rate as base salary.
Career progression
- ASHE does not publish customer service pay by seniority. These are points in the April 2025 full-time pay distribution for SOC 2020 7219.
- 10th percentile: £21,733.
- Lower quartile: £24,583.
- Median: £27,848.
- Upper quartile: £33,076.
- 90th percentile: £41,127. Team leader and customer service manager posts are the usual progression.
Frequently asked questions
- What is the take-home for a £27,848 customer service advisor?
- On the £27,848 full-time median, take-home in England is about £23,570 a year (£1,964 a month) with no pension contribution, or about £22,568 with a 5% salary sacrifice pension. Commission and bonus are taxed at the same 20% + 8% marginal rate.
- Do contact centre advisors earn less than other customer service advisors?
- On the ONS figures, slightly: the ASHE 2025 full-time median for call and contact centre occupations was £27,035, against £27,848 for customer service occupations n.e.c. ONS does not publish either group by sector, so there is no official figure for which industries pay most.
- Is customer service commission taxed differently?
- No - commission and performance bonus are taxed at your normal marginal rate, which is 20% Income Tax plus 8% National Insurance for a basic-rate advisor. A big one-off bonus can look over-taxed in a single payslip due to how PAYE spreads allowances, but it evens out across the tax year.